Privacy Policy

Effective May 31, 2026

Maplewood Auto Service ("we," "us," or "our") operates the website maplewoodautoservice.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, request service, reserve storage, or pay for storage online.

Information We Collect

Information you provide directly:

  • Name, email address, and phone number submitted through contact, appointment, coupon, storage, or payment forms
  • Vehicle information, including year, make, model, plate, VIN, and vehicle notes when you provide them
  • Storage booking details, including selected storage size, requested move-in date, preferred appointment time, requested duration, and uploaded or entered booking notes
  • Payment status, transaction identifiers, and limited payment metadata returned by Stripe. We do not receive or store full card numbers through our website.
  • Any additional details you include in message fields

Information collected automatically:

  • Browser type, operating system, and device information
  • Pages visited, time spent on pages, and referring URLs
  • IP address and approximate geographic location
  • Interaction data such as clicks, scrolls, and form interactions

How We Use Your Information

  • To respond to your inquiries and schedule service, car wash, tire, U-Haul, or storage appointments
  • To process storage reservations, collect payment through Stripe, and confirm paid bookings
  • To send booking notifications to Maplewood Auto Service staff by email and, where configured, SMS-to-email routing
  • To communicate with you about your vehicle service, storage reservation, payment, or appointment
  • To improve our website and understand how visitors use it
  • To maintain the security and functionality of our website

Third-Party Services

We use the following third-party services on our website:

  • Google Analytics and Google Tag Manager -- help us measure website traffic and manage analytics tags. We use Google Consent Mode so analytics and advertising storage default to denied until you accept cookies where required.
  • Microsoft Clarity -- may record anonymized session replays and heatmaps to help us improve the website after you accept analytics cookies. Microsoft's privacy statement applies.
  • Stripe -- processes online storage payments and returns payment status and checkout session information to us. Stripe handles card data directly under its own privacy and security policies.
  • Cloudflare -- hosts the website and protects it from abuse, spam, and security threats.
  • Resend or MailChannels -- may send internal booking notifications and related email alerts to Maplewood Auto Service staff.
  • Customer relationship tools -- may receive lead or booking details so our staff can follow up on requests and paid bookings.

Data Sharing and Selling

We do not sell your personal information. We share personal information only with service providers that help us operate the website, process payments, send booking notifications, respond to service requests, maintain security, or comply with legal obligations.

Data Security

We take reasonable measures to protect the personal information you provide. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies for security, functionality, analytics, and website improvement. Analytics and advertising storage default to denied until consent is accepted through our cookie banner where required. You can also control cookies through your browser preferences. Disabling cookies may affect some website functionality.

Storage Payments and Notifications

When you book storage online, the website sends your booking details to Stripe to create a secure checkout and receives confirmation after payment. After a successful payment, Maplewood Auto Service may receive a noticeable internal notification with booking details so staff can confirm access, documentation, and next steps. Payment does not replace any signed storage agreement or required identity, ownership, insurance, or vehicle condition documentation.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: [email protected]
Phone: (651) 739-4940
Address: 2727 Minnehaha Ave E, Maplewood, MN 55119